top of page
kokoko.jpg
Shipping & Delivery Policy
​
At IguakaClub, we strive to ensure every delivery is reliable, secure, and hassle-free. This policy outlines how we process, ship, and deliver orders so you know exactly what to expect after making a purchase.
​
Order Processing
  • Orders are generally processed within 1–3 business days after payment confirmation.
  • During busy periods such as seasonal promotions or public holidays, processing may take longer.
  • Once your order has been processed, you will receive a confirmation email with shipment and tracking details.
  • Business days are Monday through Friday, excluding German public holidays.
Shipping & Delivery
  • IguakaClub delivers eligible products to selected regions depending on availability.
  • Shipping options are displayed during checkout.
  • Customers must provide accurate shipping details to avoid delays.
Estimated Delivery Times
  • Germany: 2–5 business days
  • European Union: 3–10 business days
  • International Orders: 5–15 business days
Note: Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.
Shipping Fees
  • Costs are calculated automatically at checkout based on destination, package size/weight, and chosen shipping method.
  • From time to time, IguakaClub may offer promotional shipping discounts or free shipping.
Order Tracking
  • Tracking details are provided once your order has been dispatched.
  • Updates may take several hours to appear in the carrier’s system.
Customer Responsibility
Customers are responsible for ensuring:
  • Accurate shipping and contact information
  • Clear delivery instructions where necessary
IguakaClub cannot be held liable for delays or failed deliveries caused by incorrect details.
Delivery Issues
If your order does not arrive within the estimated timeframe, please contact us with:
  • Order number
  • Email used for purchase
  • Product details
  • Description of the issue
Lost or Damaged Orders
If your package is lost or arrives damaged, contact us immediately with:
  • Order number
  • Description of the issue
  • Photos of the item and packaging (if applicable)
We will investigate and work with the carrier to resolve the matter.
Customs, Duties & Taxes
For international orders, customs duties and import taxes may apply. These charges are the responsibility of the customer unless otherwise stated. IguakaClub is not responsible for delays caused by customs clearance.
Fraud Prevention
For security reasons, some orders may require additional verification. IguakaClub reserves the right to delay, suspend, or cancel orders if fraud or suspicious activity is suspected.
Limitation of Responsibility
While we aim for dependable delivery, IguakaClub is not responsible for delays caused by:
  • Payment verification procedures
  • Courier or carrier issues
  • Customs inspections
  • Technical outages
  • Government actions
  • Force majeure events
Contact Information
For questions about shipping or delivery:
  • Business Name: IguakaClub
  • Legal Entity: WunderGuru UG (haftungsbeschränkt)
  • Commercial Register Number: HRB 37099
  • Registered Court: Amtsgericht Chemnitz
  • Business Address: Niedercrossen 28, 09306 Erlau, Germany
  • Email: infoiguakaclub.com
​
bottom of page