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Return & Refund Policy
At IguakaClub, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions below and your rights under German and European consumer protection laws.
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Refund & Return Eligibility
Most products may be returned within 14 days of delivery if:
  • The item has not been used, altered, or damaged.
  • It is returned in its original condition and packaging.
  • Proof of purchase is provided.
  • The request is submitted through our customer support team.
We encourage customers to contact us before initiating disputes or chargebacks so we can resolve issues quickly.
Requesting a Refund or Return
To request a return or refund, please provide:
  • Order number
  • Email address used for purchase
  • Product details
  • Brief explanation of your request
Our team will review your case and provide instructions for the next steps.
Incorrect, Damaged, or Faulty Products
If you receive an incorrect, damaged, or defective product, notify us within 7 days of delivery. Please include:
  • Order number
  • Description of the issue
  • Clear photos of the product and packaging
Depending on the situation, we may:
  • Send a replacement
  • Correct the order
  • Issue a full or partial refund
  • Provide store credit (if agreed)
Products Not Eligible for Return
Unless required by law, returns may not be available for:
  • Personalized or custom-made items
  • Products created to customer specifications
  • Items showing misuse or damage after delivery
  • Gift cards
  • Digital products already delivered
  • Fraudulent or abusive refund requests
EU Right of Withdrawal
Consumers in the European Union generally have the right to withdraw from purchases within 14 days of receiving goods, without giving a reason.
Return Shipping Costs
Customers are responsible for return shipping unless:
  • An incorrect product was delivered
  • The product arrived damaged
  • The product is confirmed defective
For your protection, we recommend using tracked shipping for all returns.
Refund Processing
Refunds are issued via the original payment method. Processing times depend on your payment provider. Most refunds are completed within 10 business days after approval.
If a refund does not appear within 15 business days, please check with your bank or payment provider, then contact our support team.
Order Cancellation
Orders may be canceled free of charge if processing has not yet begun. Once an order is processed or dispatched, cancellation may not be possible except as required by law.
Chargebacks & Disputes
We encourage contacting our support team before initiating chargebacks. Fraudulent disputes may result in account restrictions.
Contact Information
For questions about returns, refunds, or cancellations:
  • Business Name: IguakaClub
  • Legal Entity: WunderGuru UG (haftungsbeschränkt)
  • Commercial Register Number: HRB 37099
  • Registered Court: Amtsgericht Chemnitz
  • Business Address: Niedercrossen 28, 09306 Erlau, Germany
  • Email: infoiguakaclub.com
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